BSBCMM211 Apply communication skills Project 10.1 Assessment Plan
Business, Accounting & Economics
27th Jun 2025
2
Complete the details below so the learner knows who what and where and why about the assessment. Hold a meeting with your stakeholder to seek approval
Assessment Information |
||||
Unit of Competency |
BSBCMM211 Apply communication skills |
|||
Candidate Name/Target Group |
School leavers, Introduction into welding trades, not engaged in school studies |
|||
How will you contextualize the assessment? (Describe how the assessment be contextualized for this workplace) |
Applying communication skills in the welding workshop Use welding terms and documents that relate to the welding workshop |
|||
Purpose of Assessment
|
This unit describes the skills and knowledge required to apply basic communication skills in the workplace, including identifying, gathering, and conveying information along with completing assigned written information. The unit applies to individuals working under direct supervision, who are developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings.
|
|||
Learner LLN Identified Choose 2 items from the adjacent lists or click on the choose item and insert the LLN Need |
||||
What assessment strategies will you use to meet the LLN Needs? (Use the LLN Specialist Advise)
|
1. |
Visual aids, written instructions, and extended time offered. Alternative assessment formats and collaboration with specialists are also important. Flexibility and consideration of the individual's needs are key. |
||
2. |
Breaking tasks into smaller parts, providing clear instructions, allowing extended time, minimizing distractions, using visual aids, offering flexible assessment formats, creating a supportive environment, and collaborating with professionals experienced in ADHD support. |
|||
Assessment Conditions
|
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry. This includes access to: ▢ Workplace policies and procedures relating to communication. Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
|
|||
Assessment Requirements
|
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to: Use verbal and non-verbal skills to seek and convey information in face-to-face situations on at least three occasions ▢ Draft written documents and confirm that the documents meet organizational requirements on at least three occasions. Knowledge Evidence The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of: ▢ Organizational policies and procedures related to workplace communication. ▢ Communication styles ▢ Questioning, listening, and speaking skills. ▢ Standards of written information applicable to own role ▢ Presentation styles, format, and detail relevant to own role.
|
|||
WHS Requirements (Risks associated with conducting the assessment) |
Full workshop dress is required as we will be inspecting an operating workshop. This will include Steel capped boots reflective workwear, Clear Safety Glasses Whilst. Possibly hearing protection if directed. |
|||
Assessment Task |
Assessment Method |
Assessment Date |
Assessment Location |
|
Task 1 – Knowledge Questions |
Multiple Choice |
4/7/23 |
Workshop Office |
|
Task 2 – Workplace Documents |
Submit documents |
4/7/23 |
Workshop Office |
|
Task 3 – Face-to-face Communication |
Communication in the workplace
|
5/7/23 |
Workshop |
|
Candidate Information |
||||
Assessment Pathway |
Training and Assessment Recognition of Prior Learning Assessment only |
|||
Signatures |
||||
Assessor |
Dwayne Ehrenreich |
|||
Approved by (stakeholder) |
Owner |
Assessment Information |
|
Unit/s of Competency |
BSBCMM211 Apply communication skills |
Learner Name |
|
Location |
GMS Workplace Forrestdale |
Due Date |
5/7/23 |
Assessment Summary |
For this assessment you need to complete the following tasks: Knowledge Questions Workplace documents Face to face communications You need to correctly answer all the questions in the knowledge question task Complete successfully all the steps in creating workplace documents Plan and prepare for face-to-face communications in the workplace |
Assessment Conditions |
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry. This includes access to: ▢ workplace policies and procedures relating to communication. |
Level of Performance |
AQF Expectations for Level 2 Learners at this level will have knowledge and skills for work in a defined context and/or further learning. They will have basic factual, technical and procedural knowledge of a defined area of work and learning. Learners at this level will have basic cognitive technical and communication skills to apply appropriate methods, tools, materials and readily available information to: ▢ Undertake defined activities ▢ Provide solutions to a limited range of predictable problems Learners at this level will apply knowledge and skills to demonstrate autonomy and limited judgement in structured and stable contexts and within narrow parameters. |
To complete this task, you must answer all Knowledge Questions correctly. You may refer to your learning materials for assistance (unless advised otherwise by your Trainer/Assessor). For multiple choice questions, tick the correct answer/s (some questions may have more than one correct answer). This task must be completed individually.
1. |
Which of the following would you expect to find in workplace communication policies dealing specifically with welding? |
Tick correct answer/s |
|||
a. |
External communication |
|
|||
b. |
Internal communication |
|
|||
c. |
Written communication |
|
|||
d. |
Electronic and wireless communication |
|
|||
e. |
Social media communication |
|
|||
|
Satisfactory response: |
Yes |
No |
2. |
There are different communication styles, including Passive, Aggressive, Passive-Aggressive and Assertive. Identify the correct communication style for each communication example. |
||||
“I’ll get my way no matter what.” |
Aggressive |
||||
“I hear what you're saying.” |
Assertive |
||||
“I just want to keep the peace.” |
Passive |
||||
“You did a great job. No one will probably notice that mistake.” |
Passive-Aggressive |
||||
|
Satisfactory response: |
Yes |
No |
3. |
There are different questioning techniques that you can use to achieve better answers and avoid miscommunication. The main ones are Closed, Open, Probing, Leading and Loaded questions. Identify the correct questioning techniques for the question example below: |
||||
Have you stopped stealing pens? |
Closed |
||||
Did you take my pen? |
Closed |
||||
What do you think of the new product? |
Open |
||||
This project is going well, isn’t it? |
Leading |
||||
When do you need the finished project, and is it ok if I email it to you? |
Probing |
||||
|
Satisfactory response: |
Yes |
No |
|
Which of the following are signs of active listening skills? |
Tick correct answer/s |
|||
a. |
Paraphrasing |
|
|||
b. |
Looking around the room |
|
|||
c. |
Eye contact |
|
|||
d. |
Fidgeting |
|
|||
e. |
Mirroring |
|
|||
|
Satisfactory response: |
Yes |
No |
Plan, develop and review three (3) written workplace documents.
Written workplace documents may include:
▢ Letter
▢ Flyer
▢ Brochure
▢ Procedures
▢ Directions
This task may be completed in the workplace, or you can use the scenarios provided below.
Workplace Scenarios |
|
1. |
You need to send an email to your manager asking for the information regarding the welding job that is coming up. |
2. |
Your manager has asked you to develop a Flyer for a morning tea on Friday to raise money for a charity. |
3. |
You need to write a Job Hazard Analysis for the welding job you have been given. |
Compose the email and letter in Word (or similar software) with all the required information and submitted the documents with your completed assessment.
For this task you will need to complete the following steps:
Step 1 – Plan document development
Step 2 – Develop and review documents
Step 3 – Seek feedback
Step 4 – Make improvements
You will also need access to workplace policies and procedures relating to communication.
Before developing your documents, you need to plan your development. Complete the Workplace Document Plan below to show how you have planned for the development of each document. You may do this with the assistance of your supervisor or Trainer/Assessor.
Workplace Document Plan |
||||
Assessment Task |
Task 2 – Workplace Documents |
|||
Learner Name |
|
|||
Workplace Location |
GMS Forrestdale |
Date |
4\7\23 |
|
Criteria |
Document 1 |
Document 2 |
Document 3 |
|
Document Type |
|
Flyer |
Job Hazard Analysis |
|
Intended Audience |
Manger of your welding workshop |
Anyone in the company is invited |
Those directly working on job and manager |
|
Document Purpose |
To retrieve the Job Scope and technical drawings regarding the welding job that has been assigned to you. |
To maximise fund raising for a charity |
To realise the steps involved in the task and to minimise personal injury or property damage |
|
Equipment Required |
Use computer to recover the documents print out the drawings and job scope. |
Computer access, Microsoft word, printer |
JHA forms pens verbal discussions with work crew involved. |
|
Workplace Standards (e.g. explain what you need to consider or include in your documents as per your workplace standards expected) |
Verify that the drawing has been officially signed off for production witnessed in the title block. Verify the bill of materials matches the drawings. |
State the time and date (FRIDAY) of the morning tea. Make mention for anyone to attend. Mention this is to raise funds for a charity. Install flyer on company noticeboards there is 3 of them within the workshop. |
The JHA must list the main steps of the job following the Hierarchy of controls. Which can be found on company notice boards or in the employee handbook. This must be signed off by the manager before work on this job commences. |
Develop the three (3) workplace documents according to your plan. First develop the draft copy and save as Draft (e.g. Filename: Email to Supervisor _Draft.doc)
Ask a peer, supervisor or your Trainer/Assessor to review each document to check for spelling, grammar, formatting and that it meets organisational requirements (e.g. follows organisational style guide and communication policies and procedures). Record the feedback in the table provided below.
|
Document 1 |
Document 2 |
Document 3 |
What feedback did you receive? |
Forgot to mention what Job that I was referring to |
Competent |
JHA was missing information regarding hearing protection. |
What improvements need to be made to the document based on the feedback received? |
Resend email specifying the Job number that has been assigned to your name |
none |
When loud operations are taking place hammering, needle gunning welds, grinding welds, ear protection shall be worn |
Based on the feedback you received, make improvements to each document (if required) and save this version as Final. (e.g. Filename: Email to Supervisor_Final.doc)
Submit the following evidence:
▢ Completed Workplace Document Plan for all three (3) documents
▢ Draft copy of three (3) workplace documents
▢ Completed feedback table for all three (3) documents
▢ Final copy of three (3) workplace documents after review
Demonstrate communicating using verbal and non-verbal communication skills on three (3) occasions.
This task may be completed in your workplace, or you can use the scenarios provided. If using the scenarios, you will need to role play them with a peer.
Your supervisor or Assessor will observe you for all three (3) communications and complete the Observation Checklist provided.
Workplace Scenarios |
|
1. |
You need to ask your manager for time off to attend a family wedding. |
2. |
You need to ask a colleague for information to help you complete a task. |
3. |
A customer comes into the workplace to ask you for some information about a product or service you sell. Ask them some questions to gather information from them and respond appropriately. |
For this task you will need to complete the following steps:
Step 1 – Plan conversations
Step 2 – Conduct conversations
Step 3 – Evaluate communication skills
You will also need access to workplace policies and procedures relating to communication.
Before communicating face-to-face you will need to plan your conversations. Complete the Verbal Communication Plan below to show how you have planned for each conversation.
Verbal Communication Plan |
|||||
Assessment Task |
Task 3 – Face-to-Face Communication |
||||
Learner Name |
|
||||
Workplace Location |
GMS Forrestdale |
Date |
4/7/23 |
||
Criteria |
Conversation 1 |
Conversation 2 |
Conversation 3 |
||
Communication Style |
Formal Informal |
Formal Informal |
Formal Informal |
||
Audience (Description of person/s you communicated with) |
Manger |
Work colleague |
Customer |
||
Communication Purpose (What happened and why) |
time off to attend a family wedding |
To find out information to complete a certain task |
A customer comes into the workplace to ask you for some information about a product or service you sell. Ask them some questions to gather information from them and respond appropriately. |
||
Required Standards (Explain how you should communicate both verbal and non-verbal as per your workplace standards) |
Allow 1 weeks notice as per company requirements. Verbally mention your time off requirements Use email to be able to follow up that this has been discussed |
Verbally ask for the information Use email and retain copy of the instruction to refer to next time. |
Ask questions From evaluation give customer the time frame to complete task. |
Undertake three (3) face-to-face communications in the workplace or role play with a peer. Ensure that you read and understand the criteria in the Observation Checklist below so you know what you need to demonstrate.
Observation Checklist |
|||||||||||||
Assessment Task |
Task 3 – Face-to-Face Communication |
||||||||||||
Learner Name |
Freddy |
||||||||||||
Observer Name |
Dwayne Ehrenreich |
Observer Role |
|
||||||||||
Did the learner demonstrate the following skills competently and consistently during the tasks:
|
Date |
4/7/23 |
Date |
5/7/23 |
Date |
7/7/23 |
|||||||
Yes |
No |
Yes |
No |
Yes |
No |
||||||||
Ask suitable questions to gain information (e.g., uses open and probing questions) |
|||||||||||||
Use active listening (e.g., listening with their eyes, ears and heart) |
|||||||||||||
Speak clearly when explaining information and asking questions |
|||||||||||||
Use appropriate communication style (e.g., assertive) |
|||||||||||||
Use correct manners and courtesy to others (e.g., uses please and thank you) |
|||||||||||||
Treat people with respect (e.g., excuses self, doesn’t interrupt, addresses person by name) |
|||||||||||||
Follow organisational policies and procedures for workplace communication |
|||||||||||||
Observer Feedback 1 |
Observer Feedback 2 |
Observer Feedback 3 |
|||||||||||
Follow company procedures to book time off. The verbal conversation allows manager time to put another plan in action. |
Keep information received as this will prove useful when the job comes up again. Also demonstrates keeping records. |
By finding out the information required you are now in the best position to answer the required questions. |
|||||||||||
Observer Signature |
Dwayne Ehrenreich |
Date |
4/7/23 |
After each conversation, ask a peer (or other suitable person) to provide you with feedback on your communication skills. Use the feedback provided by them and your Observer to make improvements to your next conversation. Record the feedback in the following table.
|
Conversation 1 |
Conversation 2 |
Conversation 3 |
What feedback did you receive? |
|
|
|
What could you do to improve your next conversation based on this feedback? |
|
|
|
Submit the following evidence:
▢ Completed Verbal Communication Plan for all three (3) conversations
▢ Completed Observation Checklist
▢ Completed Feedback table for all three (3) conversations
Unit/s of Competency |
BSBCMM211 Apply communication skills |
|||||||
Elements and Performance Criteria |
||||||||
1. Identify communication requirements |
||||||||
1.1 |
Identify work task |
|
x |
|
|
|
|
|
1.2 |
Identify communication channels in the organisation |
|
x |
|
|
|
|
|
1.3 |
Identify relevant stakeholders |
|
x |
|
|
|
|
|
1.4 |
Seek advice from supervisor on communication methods |
|
x |
|
|
|
|
|
2. Communicate using verbal and non-verbal communication skills |
||||||||
2.1 |
Plan verbal communication |
|
|
|
|
|
|
|
2.2 |
Use verbal communication to communicate with stakeholders |
|
|
|
|
|
|
|
2.3 |
Use nonverbal behaviour to communicate with stakeholders |
|
|
|
|
|
|
|
2.4 |
Seek and respond to feedback on communication |
|
x |
|
|
|
|
|
3. Draft written communications |
||||||||
3.1 |
Identify formats for written information according to organisational policies and procedures |
|
x |
|
|
|
|
|
3.2 |
Draft written information and submit to supervisor for approval |
|
x |
|
|
|
|
|
3.3 |
Seek and respond to feedback on written communication |
|
|
|
|
|
|
|
Foundation Skills |
||||||||
Learning: Develops skills required to carry out own role by seeking and acting on feedback |
|
|
|
|
|
|
||
Reading: Reviews textual information to identify communication requirements and organisational procedures |
|
x |
|
|
|
|
||
Writing: Drafts simple texts using appropriate grammar, spelling, and punctuation in accordance with organisational standards. Proofreads own texts for accuracy and compliance with organisational requirements |
|
x |
|
|
|
|
||
Teamwork: Seeks to cooperate with others to achieve results in immediate work context |
|
|
|
|
|
|
||
Self-management: Follows clearly defined instructions, seeking assistance when necessary. Follows organisational policies and procedures and practices relevant to own role |
|
|
|
|
|
|
||
Technology: Uses digital technologies following instructions to enter and retrieve data |
|
|
|
|
|
|
||
Initiative and enterprise: Asks questions and listens to gain information and confirm understanding |
|
|
|
|
|
|
||
Performance Evidence |
||||||||
Use verbal and non-verbal skills to seek and convey information in face-to-face situations on at least three occasions |
|
|
X |
|
|
|
||
Draft written documents and confirm that the documents meet organisational requirements on at least three occasions |
|
X |
|
|
|
|
||
Gather information about procedures, methods and equipment requirements for workplace communication, with the assistance from supervisor |
|
X |
|
|
|
|
||
Knowledge Evidence |
||||||||
Organisational policies, plans and procedures for workplace communication |
X |
|
|
|
|
|
||
Communication styles |
X |
|
|
|
|
|
||
Questioning, listening and speaking skills |
X |
|
|
|
|
|
||
Standards of written information applicable to own role |
X |
|
|
|
|
|
||
Presentation styles, format, and detail relevant to own role |
X |
|
|
|
|
|